Saturdays are for market trips. During the first few months of our new lives here in Thailand, I bought fresh produce in the nearby talat (market) with our neighbor friend every two weeks.
I like scoring fresh items, discovering new finds, and learning more about the country’s culture through food. After all, grocery and market days are a parent’s trip to the toy store.
Yet to some (like me), life and its busyness can take their toll, so I’d rather have my weekends for myself. We tried getting our fish, meats, fruits, and veggies from the grocery a few times. Sadly, some of the options are neither as fresh nor as many as in the market. So Mark and I agreed to try the delivery services available in Thailand, making a beeline to Freshket.
Our Experience
Their app is well designed.
You know that annoying glitch and crashes you usually encounter with most online grocery apps? Freshket’s items load quickly after searching. The app is intuitive, making it easy to navigate from registration, adding to cart, and payment.
They have a wide variety of options for food and cooking needs.
Freshket is like a one-stop-online shop for homes and restaurants, serving everything related to food. I was able to get some grocery items when I ordered our veggies and meats.
Their products are fresh.
True to their name, the items we received were fresh and were packed securely to stay that way.
The prices are competitive.
Admittedly, I have yet to master the skill of bargaining or memorizing the appropriate rates for the produce here, but they aim to match the rates in the wet markets. I’ll take their word for it.
They take care of your order.
When I first saw the delivery guy with his motorbike stacked with reusable boxes, I thought to myself, “Surely not all of those are ours?” I know I ordered produce good for two weeks, but the packages looked like I was about to feed a crowd for days!
I was relieved when the delivery guy opened the boxes and saw that the veggies were segregated and were given much space so they don’t arrive bruised on your doorstep. Whew!
They send updates about your order.
You can track your order on the app, and they also send you messages when it’s about to leave their shop and how many minutes you can expect it to arrive.
They have good chat customer service.
I had a hiccup on my second order. I had two options: keep the unsliced pork belly for the holidays, or (I thought) go through the excruciating experience of having it replaced. I am glad their chat support works and they resolved our problem in no time!
They provide safe and contactless delivery.
Regarding our current situation, I’d rather avoid crowds and still choose to minimize exposure to the virus (despite most establishments opening up). The threat of the pandemic is still there. We think our ordering days are here to stay.
The Verdict
We can’t complain about our experience. The items arrived on time, and everything ran smoothly from purchase to delivery. Of course, we can’t do some things, like getting a specific weight for the items or the exact pieces we need for okra, but it’s something one can look over for the convenience the service offers.
Get 30 THB off your first order!
Join me on Freshket! Use the promo code FRESHY147492 and get 30 THB off on your first purchase! Try shopping at your convenience from Freshket and discover a better way to buy your restaurant food supplies at your fingertips! Order now: https://www.freshket.co/app
Mark x Abi 